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Customer Returns

Below is an overview of the most commonly asked questions about returns while shopping with Nutrition Warehouse. If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.

Here at Nutrition Warehouse we love to make sure you are completely satisfied with your products and experience. As a result we have one of the best return policies in the entire supplement industry!


60 Day Product Guarantee

If you change your mind or simply aren't happy for any reason, you can simply return your unopened product. If that was purchased in-store, you need to head back to the original store you purchased and don't forget to bring in your receipt or rewards card. If you ordered online, please get in touch with our Amazing Customer Service team on 1 300 837 785 or email us and provide your name, the order number, and the reason for returning the product, and we will provide our return address details to send it back.


30 Day Flavour & Performance "5 Scoop" Guarantee

Don't like the taste or performance of your new product for any reason? Then simply return your opened product with 5 scoops or less used to any store or our online warehouse. We will happily exchange or apply a store credit within 30 days of purchase. Don't forget to bring in your receipt or rewards card. This policy does not apply to products purchased on clearance. Clearance items are final sale and may not be returned or exchanged unless they are deemed faulty.

Sure! If you change your mind or simply aren't happy for any reason, you can simply return your unopened product for a full refund within 60 days of purchase. If that was purchased in-store, you need to head back to the original store you purchased and don't forget to bring in your receipt or rewards card. If you ordered online, please get in touch with our Amazing Customer Service team on 1 300 837 785 or email us and provide your name, the order number, and the reason for returning the product, and we will provide our return address details to send it back.

If you don't like the taste or performance of your new product for any reason, simply return your opened product with 5 scoops or less used to any store or our online warehouse, and we will happily exchange it or apply a store credit within 30 days of purchase. Don't forget to bring in your receipt or rewards card. Please note: This policy does not apply to products purchased on clearance. Clearance items are final sale and may not be returned or exchanged unless they are deemed faulty.

To begin processing any type of return, please contact our Amazing Customer Service team on 1 300 837 785 or email us and provide your name, the order number, and the reason for returning the product.

Contact US

If you haven't found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We'll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.

Contact US

Clearance items are sold at a discounted price with the understanding that they may be close to or past their best-before date. By purchasing a clearance item, you acknowledge and accept this condition. Returns on clearance items will not be accepted unless the product is faulty. Faults may include damaged packaging, receiving the incorrect item, or a manufacturing defect that makes the product unfit for consumption. Please note: Change of mind is not a valid reason for return. Disliking the flavour or texture does not qualify as a fault. Short-dated or expired items clearly marked as clearance are not returnable unless defective.

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