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Customer Returns

Below is an overview of the most commonly asked questions about returns while shopping with Nutrition Warehouse. If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.

Here at Nutrition Warehouse we love to make sure you are completely satisfied with your products and experience. As a result we have one of the best return policies in the entire supplement industry!


60 Day Product Guarantee

If you change your mind or simply aren't happy for any reason, you can simply return your unopened product to any store or our online warehouse to exchange for another product or take a store credit. If you would like a full refund, you just need to head back to the original store you purchased for a full refund. Don't forget to bring in your receipt or rewards card.


30 Day Flavour & Performance "5 Scoop" Guarantee

Don't like the taste or performance of your new product for any reason? Then simply return your opened product with 5 scoops or less used to any store or our online warehouse. We will happily exchange or apply a store credit within 30 days of purchase. Don't forget to bring in your receipt or rewards card.

Sure! If you change your mind or simply aren't happy for any reason, you can simply return your unopened product for a full refund within 60 days of purchase. If that was purchased in-store, you need to head back to the original store you purchased and don't forget to bring in your receipt or rewards card. If you ordered online, please get in touch with our Amazing Customer Service team on 1 300 837 785 or email us and provide your name, the order number, and the reason for returning the product, and we will provide our return address details to send it back.

If you don't like the taste or performance of your new product for any reason, then simply return your opened product with 5 scoops or less used to any store or our online warehouse, and we will happily exchange or apply a store credit within 30 days of purchase. Don't forget to bring in your receipt or rewards card.

To begin processing any type of return, please contact our Amazing Customer Service team on 1 300 837 785 or email us and provide your name, the order number, and the reason for returning the product.

Contact US

If you haven't found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We'll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.

Contact US

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