FREE SHIPPING OR GIFT ON ALL ORDERS OVER $150*

SAME DAY DISPATCH ON ORDERS BEFORE 3PM*

30 DAY MONEY BACK GUARANTEE

ACTIVATE. EARN. REDEEM. REPEAT.

CASH BACK

Earn points every time you spend to earn points to redeem in-store so you can buy more of your favourite products. No limits on how much you can earn.

SWAG

Get a special treat on your birthday, and surprise treats throughout the year.

PREVIEWS

Be the first to know about new products, sales and events.

HOW IT WORKS

$1

SPENT

=

1 POINT

EARNED

EARN POINTS

Earn when you shop + bonus points for being an active Nutrition Warehouse supporter.

REDEEM POINTS

You can automatically redeem points as you earn them.

BENEFITS

Exclusive offers on your favourites. Check your inbox for bonus points offers and instant savings.

NO LIMITS

There is no limit to the number of points and vouchers you can earn.

MY ACTIVE REWARDS MEMBERS GET MORE

FREE TO JOIN

JOIN NOW

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EXISTING MEMBER

MY ACTIVE REWARDS FAQS

WHAT IS THE MY ACTIVE REWARDS PROGRAM?

My Active Rewards is Nutrition Warehouse’s new loyalty program. As a My Active Rewards member, you earn 1 point for every $1 spent on products in-store and online. Your points accumulate, and you can use your points to purchase more of your favourite products. Plus, you get heaps of free swag and are the first to preview all our latest and greatest products and VIP events.

WHAT IS THE DIFFERENCE TO THE PREVIOUS REWARDS PROGRAM?

My Active Rewards now allows us to reward members across all channels, shop with Nutrition Warehouse either in store or online & points can be redeemed across all stores or online. We also have the capability to run Bonus Point Promotions and so you have the opportunity to earn more points and in return save more.

HOW DO I JOIN MY ACTIVE REWARDS?

Joining My Active Rewards is easy - and free! You can sign up online, or our staff in-store will be happy to sign you up while you're there. If you join in-store, you can choose if you would like a loyalty card, however you don’t require a physical card to access all of the member benefits; our staff can easily look you up in-store by your email address.

HOW ARE MY ACTIVE REWARDS POINTS CALCULATED?

You earn points when you shop. $1 spent at Nutrtion Warehouse = 1 point.

DO I GET TO KEEP MY OLD REWARDS POINTS?

Your points from our previous loyalty program (Rewards) are transferred across to the new loyalty program, My Active Rewards. However, as your membership points reset every year from 31st Dec, everyone will be on the new program from the 1st Jan.

WHAT IF I HAVE TWO MY ACTIVE REWARDS ACCOUNTS?

It’s important that you have only one loyalty account, to ensure that your loyalty points are being allocated to the correct account. If you believe you may have two loyalty accounts, simply call the customer care team on 1300 837 785 or email us with your account details, email and card numbers and we’ll help sort it out.

WHY DO YOU NEED MY EMAIL / PHONE NUMBER?

It is mandatory to provide an email address & phone number to participate in My Active Rewards because your points are linked to your account. We need a valid and unique email address because all the program benefits, including rewards vouchers, are communicated electronically.

WHERE CAN I USE MY ACTIVE REWARDS POINTS?

You can use your My Active Rewards points in any Nutrition Warehouse store, or online at the Nutrition Warehouse website.

IS THERE A LIMIT TO HOW MANY POINTS I CAN REDEEM IN ONE TRANSACTION?

No. You can use all your points in one transaction as long as the cost of the purchase is larger than your points, to the fullest dollar.

CAN I USE MY ACTIVE REWARDS POINTS TO PAY FOR SHIPPING?

My Acvtive Rewards points are only accrued for product purchases and won't be accrued or be able to be used for shipping costs. If you spend over $150 then you can choose between free shipping or a free gift.

DO MY ACTIVE REWARDS POINTS EXPIRE?

Yes, rewards points expire every year. Your points accumulate each year and on the 31st December every year they are rest to 0. Any points not used prior to this date are lost.

HOW DO I GET A MY ACTIVE REWARDS CARD?

You can get a My Active Rewards card at any Nutrition Warehouse store. If you are an existing loyalty member or have already registered on-line, simply provide your registered email address details to any staff member in-store and they will provide you with a card linked to your account. Simply present your My Active Rewards card in-store so that your purchases are allocated to your member account. Online transactions are automatically allocated when you log-in and complete a purchase.

DO I NEED A MY ACTIVE REWARDS CARD TO ACCRUE POINTS?

No, you do not need a loyalty card to participate in the program - you can decide if you would like one or not. You can easily be looked up in-store by providing the staff member with your email address, or login with your email and password online to enjoy the benefits of the loyalty program.

WHAT IF I LOSE MY ACTIVE REWARDS CARD?

No problem! If you lose your card, you can be looked up in-store with your email address and still maintain all the program benefits. Nutrition Warehouse is not responsible for stolen or lost cards, or cards that are used fraudulently.

WHEN WILL MY ACTIVE REWARDS POINTS BE AVAILABLE FOR USE?

Your points will be added to your loyalty account approximately 24 hours after an in-store or online purchase.

HOW CAN I LOOK UP MY ACTIVE REWARDS STATUS?

You can look up your points, loyalty status and benefit availability at any time, by signing into your My Active Rewards account here.

HOW DO I SIGN IN TO MY ACTIVE REWARDS ACCOUNT?

You can sign in to your My Active Rewards account by clicking the “Log In” button, located on the top right-hand side of the Nutrition Warehouse home page www.nutritionwarehouse.com.au and then follow the instructions.

HOW DO I UPDATE MY MY ACTIVE REWARDS ACCOUNT INFORMATION?

Your account details will be updated with your next order. Alternatively, you can contact the customer care team on 1300 837 785 or email us, or visit your local store.

WHY AM I NOT RECEIVING ANY EMAILS FROM NUTRITION WAREHOUSE?

If you are not receiving any emails from Nutrition Warehouse, your address may not have been recorded properly in our system. Please check your details are correct under the 'My Profile' section here of the website. If you are unable to update your details in your loyalty account, simply call our customer care team on 1300 837 785 or email us with your account details and email address, and we’ll help sort it out.

HOW DO I UNSUBSCRIBE FROM EMAILS?

To unsubscribe from Nutrition Warehouse communications, click on the ‘unsubscribe’ link at the bottom of an email you have received from us, and follow the prompts.

HOW DO I CANCEL MY ACTIVE REWARDS MEMBERSHIP?

We’re sorry to hear that you’re considering cancelling your membership! Remember that by relinquishing My Active Rewards, you will stop accumulating points to earn rewards as well as cease receiving first access to sales, promotions and events. If you still wish to cancel, you may do so any time by contacting our customer care team on 1300 837 785 or email us.

DID MY LAST IN-STORE TRANSACTION GO ONTO MY ACCOUNT?

To check if your last in-store transactions were added to your loyalty account, simply sign in to My Active Rewards here. Your balance and status is shown in the Rewards Points field.

I’VE HAD A LOOK ONLINE AND MY POINTS BALANCE SEEMS TO BE INCORRECT

If you’ve looked online and your points balance seems to be incorrect, be aware that points take approximately 24 hours to be loaded into your account. If you believe your balance to be incorrect, simply call our customer care team on 1300 837 785 or email us with your account details, email and card numbers and we’ll help sort it out.

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