FREE SHIPPING OR GIFT ON ALL ORDERS OVER $150*

SAME DAY DISPATCH ON ORDERS BEFORE 3PM*

30 DAY MONEY BACK GUARANTEE

FAQS

Below is an overview of the most commonly asked questions while shopping with Nutrition Warehouse Online. If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.

GENERAL FAQs

WHAT IS YOUR PRICE MATCHING POLICY?

Nutrition Warehouse already offers very competitive prices for all our products. We do not price match competitor website prices or promotions. But if you feel we are too expensive with certain products, please contact us and we will investigate to see if we can match the competition. Please note that we cannot price match items that are on sale on other websites.

ARE THE WEBSITE PRICES THE SAME AS THE STORES AND THE CATALOG?

All online offers and prices are valid for online purchases only and may be different from those in our retail stores.

WHAT ARE SPECIALS AND CLEARANCE ITEMS?

Special and clearance items may contain short dated stock or items that are being discontinued. We do not accept returns for specials and clearance items unless the product is damaged or if we've sent the wrong item.

ORDERING

HOW DO I MAKE AN ORDER?

Ordering Online is Easy! Just follow these simple steps:

  1. Register as a user by clicking here OR you can shop as a guest without having to sign up. Find the item you like and add it to your shopping cart. If you need to select a certain flavour or size, use the pulldown menu above the order button to make your selection. Then you can either choose to “Continue Shopping” or “Proceed To Checkout”.
  2. When you have finished adding items to your shopping cart, enter a promo code if you have one, (located at the right side of your shopping cart). After that, click the "Checkout" button to proceed to the next step
  3. You will be asked to provide your shipping and billing information. Information with the asterisk(*) is required. You can checkout as a guest or create a login name and password to complete your order. If you choose to create a login and password, you will benefit by creating a personalized account which keeps track of your order history and saves your billing and shipping information for easy future ordering!
  4. In the next column, choose your desired shipment & payment methods. We accept all major credit cards, PayPal, AfterPay & Direct Deposit. Below the payment information you will have another chance to enter a coupon/promo code or a gift card code if applicable.
  5. In the last column you can review your order and add a shipping note if you like.
  6. Once you are ready to purchase, click the "Submit Order" button and then you will be directed to a page confirming your order. You will also receive an email within 1-2 minutes with your order reciept and summary.

As soon as you submit your order, we will process and ship your order with all possible speed! 99.9% of orders shipped within 24 hours or less!

HOW CAN I PAY?

Credit Cards


Nutrition Warehouse accepts Mastercard, Visa and American Express as well as Debit Credit Cards if your bank allows online purchases with it.

PayPal


PayPal is another checkout method available to online customers of Nutrition Warehouse, the PayPal choice will be available at checkout. You may either create a PayPal account or use an existing PayPal account to complete the transaction.

PayPal Acceptance Mark

AfterPay - Online Only


Shake Now. Pay Later! Buy what you want today, pay for it over four equal fortnightly instalments. Use your debit or credit card, get approved instantly. Please note, AfterPay is only available online, for in-store purchases you can pay with ZipPay.

ZipPay - In Store Only


Buy now and pay later on your in-store purchases with ZipPay. Setting up ZipPay is easy and only takes a few minutes. Simply sign up on the ZipPay website and get approved for up to $1000 within just a few minutes. Schedule payments weekly, fortnightly or monthly, up to you! Please note, ZipPay is only available for in-store purchases.

Direct Deposit / Bank Deposit


To order by Direct Deposit, simply complete the store checkout process then, when asked for payment method select the "Direct Deposit" option for payment method. Complete your order. After your order is confirmed, please deposit funds into our bank account and use your ORDER # as the reference. Without the order number as a reference there may be delays matching payment to the correct order.

BSB - 014701
ACCOUNT # - 4846 40097
REFERENCE - Your Order #

Phone Orders


To order by phone, have your order ready along with your credit card number and expiration date. Then call us on 1300 837 785 anytime between 9AM to 5PM weekdays and we will be happy to help.

CAN I USE AFTERPAY?

Shake Now. Pay Later! Buy what you want online today, pay for it over four equal fortnightly instalments. Use your debit or credit card, get approved instantly. Please note, AfterPay is only available online, for in-store purchases you can pay with ZipPay.

CAN I USE ZIPPAY?

Buy now and pay later on your in-store purchases with ZipPay. Setting up ZipPay is easy and only takes a few minutes. Simply sign up on the ZipPay website and get approved for up to $1000 within just a few minutes. Schedule payments weekly, fortnightly or monthly, up to you! Please note, ZipPay is only available for in-store purchases, for online purchases you can pay with AfterPay.

WHAT'S YOUR BANK/DIRECT DEPOSIT DETAILS?

To order by Direct Deposit, simply complete the store checkout process then, when asked for payment method select the "Direct Deposit" option for payment method. Complete your order. After your order is confirmed, please deposit funds into our bank account and use your ORDER # as the reference. Without the order number as a reference there may be delays matching payment to the correct order.

BSB - 014701
ACCOUNT # - 4846 40097
REFERENCE - Your Order #

WHAT HAPPENS WHEN I MAKE AN ORDER?

After submitting your order online, you'll receive an initial confirmation email with your order details. Once your payment clears and despatch information is available we'll email you an order tracking number and your package should then arrive within 1-2 business days!

HOW LONG DOES SHIPPING TAKE?

Most customers receive their bodybuilding supplements in 1-2 business days! As long as:

  • You order before 3pm Monday - Friday (AEST)
  • You use a payment method with instant clearance, like Paypal, Credit Card or AfterPay
  • Your parcel is less than 5kg in cubic weight. (Some bulky goods may take longer)
  • Your delivery address is not in a remote location

Please note parcels going to PO Boxes or Australian Defence Addresses (via Australia Post) and bulky parcels going to WA/NT may take longer than normal deliveries.

If your order weighs more than 5kg or is bulky: Heavy or bulky orders are sent by road. You can use your order tracking number to get an estimate of delivery times to your address via road freight.

If you have used an alternate payment method: Orders payed via Bank Transfers and other methods that do not clear instantly may delay the shipping of your order. To get your bodybuilding supplements as fast as possible, please use Credit Card, PayPal or AfterPay during checkout online.

HOW DO PROMO & COUPON CODES WORK?

At times Nutrition Warehouse run special offers using coupon codes. Only one coupon code can be used per purchase. To use a coupon or promo code, enter the code on the shopping cart page or on the checkout page during checkout.

CART

CHECKOUT

I HAVE ANOTHER QUESTION ABOUT ORDERING!

If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.

SHIPPING

HOW DOES CLICK & COLLECT WORK?

Click & Collect allows you to purchase goods through the Nutrition Warehouse website and pick them up at our Gold Coast Warehouse at a time that's convenient for you. Your goods are reserved and paid for before you arrive, so all you need to do is collect and go. Best of all Click and Collect is a free service, so no shipping or handling charges!

More Info

Please note, Click & Collect is currently only available from our Gold Coast Warehouse, we do not offer Click & Collect in our stores yet. We are working on bringing a Click & Collect to all of our stores in the near future.

CAN I CLICK & COLLECT IN-STORE?

No, we currently only offer Click & Collect at our Gold Coast Warehouse. We We are working on bringing a Click & Collect to all of our stores in the near future, so stay tuned!

Click the button below to see our Click & Collect pickup location:

C&C Location

HOW MUCH DOES DELIVERY COST TO MY ADDRESS?

Delivery anywhere in Australia, for any size order under $150 is a flat rate of $9.95.

If your order totals over $150, then you have the option of Free Delivery (or a Free Gift)!

WHEN WILL MY ORDER ARRIVE?

Most customers receive their bodybuilding supplements in 1-2 business days! As long as:

  • You order before 3pm Monday - Friday (AEST)
  • You use a payment method with instant clearance, like Paypal, Credit Card or AfterPay
  • Your parcel is less than 5kg in cubic weight. (Some bulky goods may take longer)
  • Your delivery address is not in a remote location

Please note parcels going to PO Boxes or Australian Defence Addresses (via Australia Post) and bulky parcels going to WA/NT may take longer than normal deliveries.

If your order weighs more than 5kg or is bulky: Heavy or bulky orders are sent by road. You can use your order tracking number to get an estimate of delivery times to your address via road freight.

If you have used an alternate payment method: Orders payed via Bank Transfers and other methods that do not clear instantly may delay the shipping of your order. To get your bodybuilding supplements as fast as possible, please use Credit Card, PayPal or AfterPay during checkout online. Also, by entering custom delivery instruction on checkout (e.g. please leave parcel at the door), you are taking all responsibility for loss or damage of your order. Nutrition Warehouse will not be liable for any loss that may occur for custom delivery instructions.

WHAT HAPPENS IF I'M NOT HOME WHEN MY ORDER COMES?

You are responsible for ensuring that someone is present to accept delivery. We recommended that you provide your work address for delivery if you won't be home during business hours. Our couriers do not require a signature to leave a parcel. Please ensure you read our terms and conditions before ordering.

HOW DO I TRACK MY ORDER?

We will ship your order with one of three courier services. We choose your courier based on which company will get your order to you the fastest!

You can easily track your order status with the tracking number and courier details provided in your dispatch email. To track your order now please visit the links to our three courier companies tracking pages below:

MY ORDER HAS NOT ARRIVED ON TIME!

If your order has not been delivered in the expected time (max. 7 business days), please contact our award-winning Customer Service team on 1 300 837 785 and they will help track down your order as soon as possible.

Contact Us

MY ORDER ARRIVED BUT THERE'S A PROBLEM!

If you receive the wrong item, your order has been damaged in some way or there was some other issues that you are not happy about, please contact our award-winning Customer Service team on 1 300 837 785 and they will assist you as soon as possible.

Contact Us

DO YOU OFFER FREIGHT PROTECTION?

Our freight protection covers you for lost or damaged items in transit. If you item is lost or damaged in transit to your shipping address, we will replace and resend your order as soon as we’re aware of the situation. We will require confirmation from the shipping company in question of the status of the order before a replacement will be sent. This is to confirm that your order is not just delayed.

What Freight Protection covers:

  1. Lost In Transit: If you order has not arrived on time and has been confirmed lost by the shipping company, then we will replace your order and resend it.
  2. Damaged In Transit: If your order arrives damaged, either by the shipping company or anything related to transit, then all we will require is a picture of the damaged item in question and we will replace and resend your order.

Limits Of Freight Protection:

Only 1 claim per shipping address or customer per year. We reserve the right to cancel or deny your freight protection claim at any time if we feel there was negligence in your (the customer) part or we believe the claim may be fraudulent in anyway.

How to Lodge a Freight Protection Claim:

To lodge a claim using freigh protection, please call us on 1300 837 785 or email us and report the lost or damaged item(s) to our customers service team. We will then investigate the claim and be in touch with you as soon as we can with a resolution. Please ensure you are familiar with our Terms and Conditions.

WHY WAS I CHARGED $2.95 / $12.90 FOR SHIPPING?

Freight Protection is an optional charge on checkout valued at $2.95. If your order also includes a shipping fee, then this will be on top of our normal $9.95 shipping charge which would equal $12.90 in total.

Freight Protection is an optional addon and if you have selected this by mistake we are more than happy to refund the cost. Just contact our customer service department and request a refund of your freight protection cost.

DO YOU SHIP INTERNATIONALLY?

No, at this point in time we are unable to ship outside of Australia.

I HAVE ANOTHER QUESTION ABOUT SHIPPING!

If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.

RETURNS

WHAT’S YOUR RETURN POLICY?

Here at Nutrition Warehouse we love to make sure you are completely satisfied with your products and experience. As a result we have one of the best return policies in the entire supplement industry!

60 Day Returns

60 Day Product Guarantee


If you change your mind or simply aren't happy for any reason, you can simply return your unopened product to any store or our online warehouse for a full refund within 60 days of purchase. Don't forget to bring in your receipt or rewards card.

30 Day Exchanges

30 Day Flavour & Performance "5 Scoop" Guarantee


Don't like the taste or performance of your new product for any reason, then simply return your opened product with 5 scoops or less used to any store or our online warehouse and we will happily exchange or apply a store credit within 30 days of purchase. Don't forget to bring in your receipt or rewards card.

CAN I GET A REFUND?

Sure! If you change your mind or simply aren't happy for any reason, you can simply return your unopened product for a full refund within 60 days of purchase. If that was purchased in store, you just need to head back to any of our stores and don't forget to bring in your receipt or rewards card. If you shopped in-store just return the item(s) to any of our stores, don't forget to bring in your receipt or rewards card. If you ordered online, please contact our Amazing Customer Service team on 1 300 837 785 or email us and provide your name, the order number, and the reason for returning the product, and we will provide our return address details to send it back.

I DON’T LIKE THE TASTE OR THE PERFORMANCE

If you don't like the taste or performance of your new product for any reason, then simply return your opened product with 5 scoops or less used to any store or our online warehouse and we will happily exchange or apply a store credit within 30 days of purchase. Don't forget to bring in your receipt or rewards card.

HOW DO I REQUEST A RETURN?

To begin processing any type of return, please contact our Amazing Customer Service team on 1 300 837 785 or email us and provide your name, the order number, and the reason for returning the product.

I HAVE ANOTHER QUESTION ABOUT RETURNS!

If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.

Please wait...

webserver1.nutritionwarehouse.com.au