FREE SHIPPING OR GIFT ON ALL ORDERS OVER $150*

SAME DAY DISPATCH ON ORDERS BEFORE 3PM*

30 DAY MONEY BACK GUARANTEE

SHIPPING

Below is an overview of the most commonly asked questions about Nutrition Warehouse's shipping information. If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.

HOW DOES CLICK & COLLECT WORK?

Click & Collect allows you to purchase goods through the Nutrition Warehouse website and pick them up at our Gold Coast Warehouse at a time that's convenient for you. Your goods are reserved and paid for before you arrive, so all you need to do is collect and go. Best of all Click and Collect is a free service, so no shipping or handling charges!

More Info

Please note, Click & Collect is currently only available from our Gold Coast Warehouse, we do not offer Click & Collect in our stores yet. We are working on bringing a Click & Collect to all of our stores in the near future.

CAN I CLICK & COLLECT IN-STORE?

No, we currently only offer Click & Collect at our Gold Coast Warehouse. We We are working on bringing a Click & Collect to all of our stores in the near future, so stay tuned!

Click the button below to see our Click & Collect pickup location:

C&C Location

HOW MUCH DOES DELIVERY COST TO MY ADDRESS?

Delivery anywhere in Australia, for any size order under $150 is a flat rate of $9.95.

If your order totals over $150, then you have the option of Free Delivery (or a Free Gift)!

WHEN WILL MY ORDER ARRIVE?

Most customers receive their bodybuilding supplements in 1-2 business days! As long as:

  • You order before 3pm Monday - Friday (AEST)
  • You use a payment method with instant clearance, like Paypal, Credit Card or AfterPay
  • Your parcel is less than 5kg in cubic weight. (Some bulky goods may take longer)
  • Your delivery address is not in a remote location

Please note parcels going to PO Boxes or Australian Defence Addresses (via Australia Post) and bulky parcels going to WA/NT may take longer than normal deliveries.

If your order weighs more than 5kg or is bulky: Heavy or bulky orders are sent by road. You can use your order tracking number to get an estimate of delivery times to your address via road freight.

If you have used an alternate payment method: Orders payed via Bank Transfers and other methods that do not clear instantly may delay the shipping of your order. To get your bodybuilding supplements as fast as possible, please use Credit Card, PayPal or AfterPay during checkout online. Also, by entering custom delivery instruction on checkout (e.g. please leave parcel at the door), you are taking all responsibility for loss or damage of your order. Nutrition Warehouse will not be liable for any loss that may occur for custom delivery instructions.

WHAT HAPPENS IF I'M NOT HOME WHEN MY ORDER COMES?

You are responsible for ensuring that someone is present to accept delivery. We recommended that you provide your work address for delivery if you won't be home during business hours. Our couriers do not require a signature to leave a parcel. Please ensure you read our terms and conditions before ordering.

HOW DO I TRACK MY ORDER?

We will ship your order with one of three courier services. We choose your courier based on which company will get your order to you the fastest!

You can easily track your order status with the tracking number and courier details provided in your dispatch email. To track your order now please visit the links to our three courier companies tracking pages below:

MY ORDER HAS NOT ARRIVED ON TIME!

If your order has not been delivered in the expected time (max. 7 business days), please contact our award-winning Customer Service team on 1 300 837 785 and they will help track down your order as soon as possible.

Contact Us

MY ORDER ARRIVED BUT THERE'S A PROBLEM!

If you receive the wrong item, your order has been damaged in some way or there was some other issues that you are not happy about, please contact our award-winning Customer Service team on 1 300 837 785 and they will assist you as soon as possible.

Contact Us

DO YOU OFFER FREIGHT PROTECTION?

Our freight protection covers you for lost or damaged items in transit. If you item is lost or damaged in transit to your shipping address, we will replace and resend your order as soon as we’re aware of the situation. We will require confirmation from the shipping company in question of the status of the order before a replacement will be sent. This is to confirm that your order is not just delayed.

What Freight Protection covers:

  1. Lost In Transit: If you order has not arrived on time and has been confirmed lost by the shipping company, then we will replace your order and resend it.
  2. Damaged In Transit: If your order arrives damaged, either by the shipping company or anything related to transit, then all we will require is a picture of the damaged item in question and we will replace and resend your order.

Limits Of Freight Protection:

Only 1 claim per shipping address or customer per year. We reserve the right to cancel or deny your freight protection claim at any time if we feel there was negligence in your (the customer) part or we believe the claim may be fraudulent in anyway.

How to Lodge a Freight Protection Claim:

To lodge a claim using freigh protection, please call us on 1300 837 785 or email us and report the lost or damaged item(s) to our customers service team. We will then investigate the claim and be in touch with you as soon as we can with a resolution. Please ensure you are familiar with our Terms and Conditions.

WHY WAS I CHARGED $2.95 / $12.90 FOR SHIPPING?

Freight Protection is an optional charge on checkout valued at $2.95. If your order also includes a shipping fee, then this will be on top of our normal $9.95 shipping charge which would equal $12.90 in total.

Freight Protection is an optional addon and if you have selected this by mistake we are more than happy to refund the cost. Just contact our customer service department and request a refund of your freight protection cost.

DO YOU SHIP INTERNATIONALLY?

No, at this point in time we are unable to ship outside of Australia.

I HAVE ANOTHER QUESTION ABOUT SHIPPING!

If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.

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