Nutrition Warehouse - Delivery Info
If you aren't near a Nutrition Warehouse store, don't stress. You can take advantage of our lightweight online prices, without wasting away while you wait for your supps. We delivery our full range of Supplements Australia Wide.
At Nutrition Warehouse, we don't penalise you for buying more through our on-line store by charging bulked up postage costs. Our delivery charges are definitely on the cutting edge! Nor do we make you choose between the convenience of having your supplements straight away, and the awesome savings you get from buying online.
Our delivery promise is SUPER FAST - FLAT RATE - NO HASSLES. Here's what you need to know about your supplement delivery:
When Will My Bodybuilding Supplements Arrive?
How Much Does Delivery Cost To My Address?
What Happens If I'm Not Home When My Order Comes?
How Do I Track My Order?
Where Are My Bodybuilding Supplements Right Now?
My Order Arrived Damaged Or Incorrect?
What Is Postage Insurance?
How Do I Claim On My Postage Insurance?
Why Was I Charged $2.95 Or $12.90 For Shipping?
Do We Ship Orders Internationally?
WHAT HAPPENS when I make an order?
You'll receive an initial confirmation email when your order has been submitted. Once your payment clears and dispatch information is available, we'll email you an order tracking number.
Most customers receive their bodybuilding supplements in 1-2 business days! As long as:
- You order before 3pm (AEST)
- You use a payment method with instant clearance, like Paypal Instant Payment or credit card
- Your parcel is less than 5kg in cubic weight. (Some bulky goods will not apply)
- You are not in a remote location
Please note parcels going via Australia Post (NT, PoBox, Defence Adresses) and bulky parcels going to WA may take longer than 1-3 business days.
If your order weighs more than 5kg or is bulky. Heavy or bulky orders are sent by road. You can use your order tracking number to get an estimate of delivery times to your address by road freight.If you have used an alternate payment method: Direct debit, Paypal echeck and other payment methods may take some time to clear. To get your body-building supplements in time for tomorrow's gym session, use Paypal or a credit card. By entering custom delivery instruction on checkout you are taking all responsibly for loss or damage of your order. Nutrition Warehouse will not be liable for any loss that may occur.
Delivery anywhere in Australia, for any size order, is a flat rate of $9.95.
Or if your order totals over $150, then you have the option of Free Delivery! (Or a Free Gift)
Our couriers do not require a signature to leave a parcel,we recommended that you provide your work address for delivery if you won't be home during business hours. Please ensure you read our terms and conditions before ordering.
We will ship your order with one of three courier services. We choose your courier based on which company will get your order to you the fastest!
You can easily track your order status with the tracking number and courier details provided in your dispatch email. To track your order now please find below links to our three courier companies tracking pages.Startrak Parcel Tracking
Fastway Parcel Tracking
Australia Post Parcel Tracking
If your has not been delived in the expected time please click the link below, fill in the form one of our customer service staff will track down your order as soon as possible. Lost Order Report Form
If you recive the wrong item or your order has been damaged in some way please click this link below, fill in the form and one of our customer serivce staff will contact you as soon as possible.
Postage insurance offered by Nutrition Warehouse covers you for lost or damaged items in transit. If you item is lost or damaged in transit to your listed shipping address we will replace and resend your order as soon as possible. We will require confirmation from the shipping company in question of the status of the order before a replacement will be sent. This is to confirm that your order is not just delayed.
What postage insurance covers:
Lost In Transit:
If you order has not arrived on time and has been confirmed lost by our shipping company then we will replace your order and resend it.
If your order arrives damaged, either by the shipping company or anything related to transit. All we will require is a picture of the damaged item in question and we will replace and resend your order.
Limits Of Insurance:
Only 1 claim per shipping address or customer per year. We reserve the right to cancel or deny your insurance claim at anytime if we feel there was negligence in your (the customer) part or we believe the claim may be fraudulent in anyway.
How to Lodge an Insurance Claim:
All you need to do is email [email protected] or call us on 1300 837 785 and report the lost or damaged item to our customers service representives. We will then investigate the claim and be in-contact with you in the next 24 hours with a resolution. Need to know something we haven’t covered here? Get in touch with the team for fast advice and answers. Please ensure you read our Terms and Conditions.
Shipping insurance is an optional charge on checkout. If your order is over $150 it is a charge of $2.95, if your order is under $150 it is $2.95 on top of our normal $9.95 shipping charge. This is optional addon and if you have selected this by mistake we are happy to refund the cost. Just contact our customer service department and request a refund of your shipping insurance.
At this point in time we are unable to ship outside of Australia. This is something we are working on to be able to do in the future and will update all our customers as soon as this changes.