Super Fast Delivery- Australia Wide

Delivery Times

Nutrition Warehouse prides itself on Super Fast Delivery, orders are processed and dispatched same day and with our option for Express Post you can receive your order next day .We are proud to be known as one of the most respected online and destination stores available .

To help assist us speed your delivery pay by credit card or express checkout with PayPal.(Direct debit and other payments will take longer) .

Additional Delivery Information

Nutrition Warehouse uses  Australia Post  for deliveries within Australia.

It is recommended to provide a work address for delivery if no one is home during business hours. Please be sure to include the business name in the address information if you are sending to a work address.

If you are not at the specified delivery address to receive the parcel, a card will be left advising you that delivery was attempted. Sometimes cards get accidentally discarded, so if you believe your parcel should have arrived  please use our online tracking system located below to assist in the location of your order.

Please Note - All orders must be signed for by signature of addressee or responsible person .

DELIVERY CHARGES WITHIN AUSTRALIA :

All orders Flat Rate (any size or weight )  $9.00 

Express Post options : Up to 500gms $10.00

                                     Up to  3.0kg  $13.00

                                     Up to 5.0kg   $17.00

Please Note - Express can only be used with orders up to 5kg                                                                                

TRACKING PARCELS : If you wish to track your parcel all orders are conveniently trackable  www.ausposttracking.com.au

QUESTIONS ? 

We trust we have covered all your delivery concerns, if we have not please email us at  info@nutritionwarehouse.com.au or call 1300 837 785

ORDERING & DELIVERY(additional information)

After placing an order with Nutrition Warehouse the following process takes place during our business hours (9am-5.30pm Monday-Friday). .

1. You will receive an initial confirmation email that your order has been received and is being packed. If you are a first time customer we will contact you to verify your order and shipping details. Your order will not be shipped unless we can verify your address via White Pages or with you on the phone or by email so please be aware that you need to be available to be contacted.

2. When goods are shipped by Australia Post you will receive an email with your tracking number which can be used to track your parcel. You can log onto www.ausposttracking.com.au  to track the progress of your parcel or call us on 1300 837 785 and we can inform you..

3. All deliveries must be to an address where someone is availabe to sign for the package, this is for your insurance of the product.. If no one is available to sign the package  Australia Post will leave a calling card for you to phone and organise an alternate address or delivery time. Express post deliveries will be taken to the nearest Aussie Post depot if no one is available to receive delivery and a card will be left advising the package is collectable from that depot.

6. Should you wish for deliveries to be left without signature (i.e. front door etc) you must give us permission by advising us in the comment section on checkout. Please note that if you do this Nutrition Warehouse bares no responsibility  for any lost packages and your rights are waived.

7.  You the customer must contact us at Nutrition Warehouse within 7 working days if your parcel has not been received within the allocated shipping time for your destination.  If you do not and the parcel is returned to us you will be required to pay for a second shipping charge at full cost. 

8. Should something go wrong with your delivery such as incorrect goods sent, damage of product during transport etc, we are more than happy to replace your product at no additional cost to you the customer. We do however require any claim to be made within 48 hours of receiving your goods and if you are claiming something is wrong with the composition of the product, we will need to have the product returned to us at your expense for testing.  If the product is considered to be faulty in any way you the customer will be reimbursed for the shipping cost plus you will be sent a replacement of the same product. If nothing is determined to be wrong in any way with the product you will have the option of having the product shipped back to you (at your expense) or we can destroy the product.  No refunds or exchanges will be given on any product that has been opened or tampered with that is deemed not faulty (ie if you simply change your mind or don't like the product).

9.  Should you claim that a parcel has not arrived we must be notified within 7 days of it being due to arrive at your door.  A proof of delivery investigation will be ordered by us with the courier company or Australian Post to determine where the parcel has been sent and who signed for it.  If after this investigation it has been determined that the courier or Australia  Post are at fault a full refund or replacement order will be given to you. If it is deemed the responsibility of you the customer (eg: a signature obtained by a family member or work colleague) then responsibility remains with you the customer to recover the parcel as Nutrition warehouse has fullfilled its obligation to you the customer.  If you contact us 14 days or more after the parcel has been shipped from Nutrition Warehouse, the customer must accept that the burden of responsibility falls upon them to recover the parcel.  While Nutrition Warehouse will help the customer to locate the parcel, it is ultimately the customer who is responsible.

Thank you for shopping with Nutrition Warehouse .